A COVID-19 Update: We’re Here To Help

As we rally as a Country and globally together in these unprecedented times, we hope that you and your families stay safe and healthy.

COVID-19 has created a level of uncertainty and market volatility continues. We are closely monitoring what is happening globally and locally to help make the best possible decisions in the best interests of our clients. 

Please be assured that access to your accounts and the VirtualWealth® platform is a top priority.  While the situation with COVID-19 continues to evolve, the health and safety of our clients and employees is paramount, as is ensuring we continue to provide the same levels of service you have come to expect. Should the COVID-19 situation require our employees to work remotely, contingency plans are in place and therefore we don’t anticipate any interruptions at the service centre or with our online platforms

There are several self-serve tools that remain available to you. To get started, log in to your VirtualWealth account:

  • Add funds/transfer accounts: To get started, select Funding.
  • Update personal details: Access is available through My Services > Personal Profile.
  • Access important documents: Print or download statements, performance reports, application packages, and tax documents through My Services.
  • Open a new account or check the status of a pending account opening through Portfolio.
  • Have questions? Find answers to the most asked questions on the VirtualWealth platform at the bottom right corner of your screen.

Your financial information will continue to be safeguarded at all times. 

As COVID-19 continues to impact world markets, it helps to have some context to understand the nature of market volatility and decision-making strategies. This article can help you navigate through market volatility.

We continue to monitor the situation closely, look to trusted and reliable sources of information to guide our decision making, and will keep you informed as the situation changes.

We’re here when you need us at info@virtualwealth.ca or 1.844.622.4500 Monday to Friday 6:00 am to 5:00 pm PT.

Thank you for your continued business and entrusting VirtualWealth with your investments.


Christine Zalzal
Senior Vice-President, Head of Qtrade® Investor and VirtualWealth


® VirtualWealth and Qtrade are registered trademarks of Aviso Wealth Inc. 

VirtualWealth is a division of Credential Qtrade Securities Inc., a wholly owned subsidiary of Aviso Wealth Inc.